Frequently Asked Questions

What coverage is currently available?
View the Coverage Map to see if your AoI (Area of Interest) is covered. Coverage includes the entire US, large parts of Europe and selected cities in Canada. You can toggle between different vintages to see if there is historic data available for your AOI.

How can I see what acquisition is planned?
Visit the Coverage Map to see future acquisition plans. You can see if the area is being acquired, has been acquired, or if the HxGN Content Program team is in the process of uploading new data.

Can I get a demo of the imagery before subscribing to the service?
Yes, simply visit our Demo Viewer to see the data before you sign up. You can freely use the current free tier layer zoom level. Should you wish to see higher resolution data, please sign up for a trial account.

Can I try HxGN Content Program before I purchase a one year subscription?
Yes, we offer a 10 days free trial subscription. During trial period you get the full access to stream the data within your selected AOI. After 10 days your trial subscription will expire and you can decide if you want to subscribe for the year.

Can we have a trial account extended?
No, we don't allow extensions of free trials. However, should you have a good reason to need an extension, please contact [email protected] with your trial extension request.

What equipment was used to capture the data?
The aerial imagery of the HxGN Content Program was acquired with the market leading Leica ADS100 and the Leica DMC III large format digital airborne sensors. Visit the capture technology page for more information.

What is the resolution of the imagery?
15 cm/6 inch resolution for urban centers in the US, which is defined as areas with greater than 50,000 population. 30 cm/1 foot resolution for all other areas in the US. 30 cm/6 inch resolution for large parts of Europe.

What is the accuracy of the imagery?
The official accuracy of the 15 cm resolution imagery is +/- 50 cm and the accuracy of the 30 cm resolution imagery is +/- 1.2 m. These numbers are very conservative and our customers have found the accuray to be much higher in most areas.

What applications can clients use to stream the imagery?
The streaming service is available as an OGC compliant product which can be used across all GIS platforms including ESRI ArcMap, ArcGIS Online, Global Mapper, AutoCAD, GeoMedia and QGIS amongst others.

What are the different protocols that are supported?
The supported protocols are WMS and WMTS. There is also beta level support for ArcGIS REST and SOAP protocols.

What are the different options to purchase the data?
The easiest way to purchase a one year streaming subscription is via the Online Store. Should you require multiple licenses, European data or hard copies of the data, please contact our support team at [email protected]

How is data priced?
A pricing overview can be found on the Online Store. Should you require pricing for multiple licenses, European data or hard copy delivery of the data, please contact our support team at [email protected].

When will my account be activated?
If you subscribe online your account will be activated immediately. After you complete the credit card payment you will be able to use your user name and password to stream the HxGN Content Program via WMS/WMTS into your GIS application of choice. You will receive a confirmation email as soon as your account has been activated.

I have a 10-day trial account. Now what?
You will receive a confirmation email with additional resources to help you stream data to your GIS application of choice. The resources are also listed here for your convenience:

• Streaming User Guide
• Demo Viewer
• End User Access Agreement

How do I upgrade a trial account to a one-year subscription? Log into the Client Administration Tool to upgrade your trial subscription to a one year subscription.

What is the Client Administration Tool, and how do I use it? The Client Administration Tools allows the account administrators to manage their streaming account information, administer user licenses for entire departments, update login information and payment details. This Client Admin User Guide provides a quick overview of each of the features available for account administrators.

Can I extend the length for my trial account?
We believe that 10 days are enough time to trial the HxGN Content Program subscription service and get a sense of the quality of the product. Should you still need an extension of your trial subscription, please contact us on [email protected].

What applications can I use to trial the imagery?
The HxGN Content Program is an OGC compliant product which makes it useable in any GIS application which supports WMS or WMTS protocols. All popular GIS applications such as ESRI ArcMap, ArcGIS Online, AutoCAD, GeoMedia, Global Mapper and QGIS can be used to view the HxGN Content Program data.

I don’t have a GIS application, what can I use to see the imagery?
We offer a free browser based Demo Viewer which you can use to view the imagery. Simply input your credentials to view the imagery.

I’m in my GIS application, now how do I add the data?
In all GIS applications you can add the HxGN Content Program by finding the option to add a WMS or WMTS layer. Consult our User Guide for a how-to streaming manual for the most common GIS applications. Should you need further help you can contact [email protected].

What are the different data layers?
With your subscription you will be granted access to 4 data layers:

• NA_Aerial_15cm_RGB (Urban Area)
• NA_Aerial_30cm_RGB (Wide Area)
• NA_UAC (Urban Area Cache Layer)
• NA_WAC (Wide Area Cache Layer)

What is the difference between the cached and rendered layers?
The cached services are a pre-canned, optimised service which will always return the latest layer. This service works best for individuals who are concerned with performance, and always need to see the latest imagery.

The rendered services draw each layer individually, so the performance is a bit slower than the cached services. But they allow more control when it comes to defining the style of the service. Leveraging styles will allow you to change the options for the WMS to allow such things as always seeing the best resolution of data in a given location. Note: The default style is set as Resolution, Date, Band

How do I know when the area I am using was captured?
Most GIS applications will have an option or button which is called Get Feature Info or Feature Information. Selecting this button and clicking anywhere on the imagery will return detailed metadata information. The metadata returned will include information such as date of capture.

Where can I find the end user access agreement (EUAA)?
Click here to view the EUAA. You can also find the link in the footer of our website.

Who do I contact if I need help?
Our support team is happy to assist you. Please email us at [email protected].

Placing a Sales Tax Exempt Order
In accordance with applicable laws, Hexagon Content Program collects tax in most states based on the appropriate rate of sales tax in each state. Even if you are tax-exempt, you still may need to pay taxes at the time of your purchase. If you think you’re eligible for a tax refund, please contact us at [email protected] Please include the following information to ask for a refund:

• Name
• Account Number
• Order number
• Items you’re requesting a refund for
• Amount of the tax refund

Once your tax information is received, a refund will be issued for the taxes if the order meets the requirements for tax exemption. Once this process has been completed, your account used for this order will be connected to a tax exempt certificate for any future orders.

Where do I sign up for the streaming service?
You can subscribe for the streaming service in the Online Store. The yearly fee will be charged on your credit card. Should you require multiple licenses, European data or a hard copy delivery of the data, please email us at [email protected].

What happens after my yearly subscription expires?
To guarantee seamless access to the data, we automatically renew your license every year and charge the amount for the new year on your credit card. Should you want to cancel your license, please give one month written notice to [email protected].

Will I get notified when my streaming subscription is ending?
Yes, one month before your subscription expires you will receive an email informing you that your subscription will be renewed.

How do I end my subscription?
You can cancel your subscription at the end of the one year period by giving one month written notice to [email protected].